Returns & Refunds
Our return window, what can and cannot be sent back, and how refunds work.
Returns window
You can request a return within 14 days of delivery, provided the item is unused, sealed and in its original packaging with all accessories.
What cannot be returned
For health and safety reasons, the following cannot be returned once opened or unsealed:
- E-liquids, nicotine pouches, shisha tobacco, dokha and any other consumable once the seal is broken
- Disposable vapes that have been used
- Coils, pods and cartridges removed from their sealed packaging
- Items damaged through misuse, or with missing parts
Sealed, unused items in their original packaging can be returned within the window above.
Faulty or incorrect items
If an item arrives damaged, faulty or is not what you ordered, contact us within 48 hours of delivery with your order number and photos. We will arrange a replacement or a refund at no cost to you.
How to start a return
Contact us with your order number and the reason for the return. We will confirm whether the item qualifies and arrange collection or a drop-off.
Refunds
Approved refunds are issued to the original payment method once the item has been received and inspected. Any delivery fee already paid is refunded only where the item was faulty, damaged or sent in error.
Frequently asked questions
How long do I have to return something?
14 days from delivery, for unused and sealed items.
Can I return an opened e-liquid?
No. For health and safety reasons, consumables cannot be returned once the seal is broken.
What if my order arrives damaged?
Contact us within 48 hours with your order number and photos, and we will replace or refund it.